Tuesday, June 06, 2006


Comcast is The Beast

I guess Comcast considers 6/6/06 to be some kind of holiday. Now that I think about it - that sort of makes sense.

My internet service has been out since sometime Sunday night. As of Tuesday morning it still wasn't working, so I decided to call Comcast.

8:00am: I call Comcast. We do a little troubleshooting and they decide to send someone out. How about sometime between 10:00am-1:00pm? Perfect.

Dumbek: Where's the cable tech?
Comcast: He's running late. He'll be there in about 15 minutes.
D: Are you sure? I can't wait all day. If it's going to take much longer, I'll have to go to work.
C: No - He's on his way.

D: Where's the cable tech?
C: Let me call him. (On hold for 2-3 minutes.) He turned his phone off. We'll keep trying and have him call you ASAP.
D: I'm really late for work.
C: It should just be a few minutes.

D: Where's the cable tech?
C: Let me check with the dispatcher. (On hold over 5 minutes.) It seems there's an outage in your area. There has been one since Thursday. There's a good chance nobody is coming out today at all.
D: That's ridiculous! Nobody mentioned this and you're the 4th person I've spoken to today!
C: You should call your local office.
D: Just get me a manager.
C: I can't do that. You need to call the local office.
D: What happened to "15 minutes?"
C: I don't know.

3:10pm: I call my local Comcast office.

D: Where's the cable tech? What's this about an outage?
C: There's no outage. Let me call the tech. (On hold over 5 minutes.) He's running late. He's going to be another 45 minutes.
D: What happened to the 15 minutes at 1:30?
C: I don't know.
D: Why didn't he call me after 2:00?
C: I don't know.
D: Manager, please.
(on hold over 5 minutes)

C: I'm a manager.
D: Where's my tech?
C: I don't know. I'm really sorry about all this. Let me call him. I'll get to the bottom of this. Hang on.

At this point I'm on hold for about 25 minutes. I get cut off.

D: I just got cut off. Where's my tech?
C: He's going to be another 45 minutes.
D: That's what I was told at 3:00. Does that mean he's almost here?
C: No, That means he'll be there in 45 minutes.
D: Manager, please. (On hold another 5 minutes.)

D: Where's my tech?
C (different manager): Let me call him.
D: NO! Do not put me on hold again.
C: We're very sorry sir, blah blah blah, We're trying to improve, blah blah blah, We're sorry for the inconvenience, blah blah blah. He's going to be another 45 minutes. I promise to call you back every 20 minutes or so until he gets there, to reassure you that we're trying as hard as we can to please you.
D: I'll be waiting.

C: Sorry for the delay. I had another call that took a long time to resolve.
D: I'm not surprised. At least you called. That's a first for today. Where's my tech?
C: He's going to be another 30 minutes.
D: (click)

Around this time, I discover that my internet connection is back. After being down for about 40 hours, it just magically reappeared.

5:15pm: The tech finally arrives. He says we have "too much signal". He reduced it and says it should work better now. I can't really tell, because it looks the same as it did 5 minutes before he got here.

Comcast sucks. Has anybody tried FIOS?

Comcast is just pathetic. I hated having them when I lived in MD, always waffling on about something. Verizon has been much more reliable, which is why I'm sticking with them for DSL.

When Comcast bought out DC Cablevision they got their tracking system, which is so useless they have to beg people to admit they're getting cable for free. Yeah that's gonna happen...
i have had a lot of shit from their isp
i recently discovered that i am restarting the router and modem alot less if i only dl one torrent at a time... seems they are pathetic attempt to enforce cp right laws
on hold for five mins, 20 mins... shit i wish i was only on hold for that amount of time
one day they had me on hold for almost two hours! i am in ga which was formerly monopolized by something called media one; it fucking sucked major balls as well, and when cumcast took over it was alright for about a year... then it went to shit! and regardless of dl of illegal shit it still fucks up at least twice a day
the fix: unplug your router(if any) and turn off the modem for fifteen seconds then start it up again, and if using windoze or mac osz you will more than likely have to restart the whole system as well (even using *nix you might have to reboot)
i am really displeased with this shit service and apologize for this rant, but isp is not the only thing that sux 'bout cumcast, the fucking tv does too!
me and my mother have a joke about it and using their little slogan 'it's comcastic!'...
when ever something sucks donkey dick we will say that 'it was comcastic'
We finally gave up. As of Wednesday 1/31/07 we're switching to Verizon FIOS. Comcast can suck my ass.
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