Tuesday, January 11, 2005
Case in point: Last Wednesday I ordered groceries for a Saturday morning delivery. You get to choose a delivery window. Either a 2 hour window (9-11, 10-12, etc.) or you can choose a wider window and save a buck. I went with the 3.5 hour 9:30-1:00 window. I've had trouble with them being late in the past, but surely even their lame drivers can get to me within 3.5 hours. Right? Right?
Nope. I get a call just after 12:30 saying it's going to be around 2:30 before my groceries show up. That means I have to spend 5 hours (on a Saturday) sitting around waiting for my groceries. Rather than wasting a couple hours going to the grocery store on a Saturday morning, I've wasted my entire day. So much for convenience.
I should know better. I fall for this every time. This is like the 5th time this has happened. They're ALWAYS at least an hour late. It doesn't matter if I choose the 8-10am window, or the 8-10pm window. Once they didn't show up until almost midnight. I always get furious. I sometimes cancel my orders. I usually end up going to the store myself, even after waiting for hours. Talking to the Customer Service rep: "You know, we don't actually guarantee delivery during those times. Those are just "suggested" delivery windows.". Nice.
But the lure of having them deliver the groceries to my doorstep on a Saturday morning is sometimes too great for my lazy butt to ignore. In theory, I could roll out of bed and have enough food for a nice big breakfast. Before I'm even awake, I will have gone grocery shopping and I'll have a jump on the weekend. They have to be better this time. Things have surely improved by now. Right? Right?
Don't count on it. Peapod sucks.
However, Safeway's delivery service is even WORSE. I had two nightmarish experiences with them and will NEVER EVER use Safeway again. (I am in DC)
We have a post about that too!